How to request account deletion
- Send an email from the email address linked to your BrightNest account.
- Use the subject line BrightNest Account Deletion Request.
- Include your account email address and state that you want your account and associated data permanently deleted.
- We may reply to verify that you own the account. After verification, we will complete the request within 30 days.
Email an account deletion request
Alternatively, email Id83002@gmail.com directly.
Data that will be deleted
After we verify and process your request, we will delete the BrightNest account and associated data under our control, including:
- Account identifiers, such as your Firebase user ID and email address.
- Profile information, including your name and app preferences stored with the account.
- Children's learning progress linked to the account, including coins, stars, streaks and badges.
- Cloud-synced adult data, including tasks, notes, expenses, habits and goals.
- Subscription status and parent-control information linked to the account.
Data that may be retained
Most account data is removed from active systems within 30 days after verification. Limited records may be retained when required for fraud prevention, security, legal compliance or dispute resolution. Data in encrypted backups may remain for up to 90 days before it is overwritten and will not be used for any other purpose.
Anonymous or aggregated information that can no longer identify you may be retained for service reliability and analytics.
Data stored only on your device
Deleting your cloud account does not automatically remove information stored locally on your device. You can remove local BrightNest data by clearing the app's storage in Android settings or uninstalling the app.
Questions
For questions about account or data deletion, contact Id83002@gmail.com.